24/7 Account Management

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With your Keystone Benefits, you’ll receive access to a secure, easy-to-use web portal where you can track your account balance, view your investment accounts and submit requests for reimbursements.

  To gain access visit the link below:  https://keystoneflex.lh1ondemand.com

                    *Existing User side of screen*

USERNAME:

First initial of first name, last name, and last four numbers of their SSN. 

             PASSWORD:   

SAME as Login ID - (Ex. Jdoe1601) 

 **You will then be prompted to answer security questions, and reset your password.**

-This is for FSA, LPFSA, HRA, & HSA benefits only. For COBRA online access please contact Keystone directly for set up. -

Take control of your health benefits with the Keystone Flex Administrators Mobile App.  Get secure, around-the-clock information at your fingertips! 

 Download the Keystone Mobile App by typing in 

“Keystone Flex Admin Benefits” at the App Store.  

<<<<< Same Login Credentials as Employee Consumer portal!  

**The Keystone Flex Administrators Mobile App is compatible with iOS devices (iPhone, iPod Touch, iPad) and Android-powered devices.

-This is for FSA, LPFSA, HRA, & HSA benefits only. For COBRA online access please contact Keystone directly for set up. -

When accessing your Online Consumer Portal or Mobile App you will see a "Need Help" icon in the bottom right corner. This links you to our 24/7 Virtual Assistant that can help you with account inquiries in various ways. 

A few examples are:

• Account balances
• Allowed expenses
• Claim status
• Final Claim filing deadline
• Claim denial reasons
• Uploading and viewing a receipt
• Identifying valid documentation
• Debit card status
• Requesting additional help from a Customer Service Representative if needed.

and MUCH MORE!